• Overview
• Environment
• Energy
• Waste management
• Community support
• Ethical trading
• Employees

With the increasing importance across the world and the UK of energy consumption and global warming, we have identified that, as predominantly a distribution company with minimal manufacturing involvement, our environmental policy concentrates on energy consumption, waste disposal and, on a wide scope, product sourcing.

Our overall aim within this is to reduce our effect on the environment year on year as measured against our sales growth.

In particular, we are:

• Working with key suppliers to improve both their compliance and performance with, for example, electrical appliances that we sell;

• Actively considering and, where relevant, implementing recommendations to improve our environmental performance;

• Monitoring and seeking to achieve our set targets on best practice in these areas; and

• Ensuring that we comply with all environmental legislation.

As a mail order distribution company, one of our key areas of focus is reducing the consumption of materials, especially paper and packaging. Significant studies have been taken across the past year to harmonise best principles across the group. For example, changing from carbon infill materials and corrugated paper, bubble wrap, green fill chips, etc. to a bag in the box style. This has now been introduced across almost the whole of the group's operations.

Waste reduction and recycling has also been rolled out across the group with increasing success. A major concentration is currently taking place on reducing the number of parcels required to effect individual customers' deliveries. This has a dual benefit of both reducing packaging and transport, and hence C02 emissions.

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